| | Activating from Italy to BES in the US
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I have a user who is in Italy. He just got a new Blackberry Bold, but he is unable to activate with our BES server in California. It times out when he tries to activate. Is there anything we can do either with the Blackberry or the BES to get him to activate? The last time we had a problem with a Blackberry in Europe we had them send the phone to us, and I was able to activate it here. This is not an option in this case.