Originally Posted by cwosigns

I pointed the BB Tech Support guy to this thread (he's reading so don't diss him). He is willing to look at my account (BIS w/o BB browser) and barjohn's account (BIS w/ BB browser) and see what the difference is.

I have to say that it may have been my best customer service experience yet. They really listened to my concerns, didn't brush me off, and are trying to figure out what's going on. Rick's supervisor gave me his desk phone number so I could get in touch with him.

Barjohn if you're willing to do a conference call or something with me and the Tech guys that would be great. Or even if I could get your cell number and they could just compare our accounts.

Thanks. PIN me if u can.