Welcome to the forums.
This is what you will need to do to correct your issue: Fix for Media Player Not Scanning For Music, Stuck on Scan, or Constant Reboots
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]