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Old 04-17-2009, 05:55 AM   #1 (permalink)
Talking BlackBerry Encyclopedia
Join Date: Apr 2006
Model: 9700
Carrier: Vodafone
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Default Get Plain Text deletes text in email

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So I updated to BES 4.1.6 MR4 yesterday.

I am having the following problems:

1. Some emails that come through come as blank. I have used the search facility and also googled. Discovered that others are experiencing a similar issue. The work around seems to be "click Get Plain Text" and you should be able to retrieve the message (acceptable work around). When I do this, the attachments in the message populate - but the text of the message does not appear. Which leads me to my next problem:

2. On ALL my messages, whether they appeared properly first or not, when I click "Get Plain Text" the entire content of the message disappears. If I click on the Get HTML button, the text re-appears (but only on the messages that were OK first off - not the ones described as a problem above).

If on the other hand, I switch off HTML emails completely, all messages appear fine.

Experiencing the issues on the following handsets:

Bold, Javelin and Storm

Any ideas/solutions would be appreciated!

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