Quote:
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Originally Posted by jyee
I've tried just about everything on my 7290:
- regenerate keys
- wipe blackberry
- reload handheld software (3.8.0.139)
- reload 4.0 desktop
- reload 3.6 desktop
I still get "transaction error - decryption error" on my BB when I send email using desktop redirector for Outlook. I can receive email, but I cannot send.
Using BWC, I dont have this problem.
Can anyone help out here?
Thanks.
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When you go through all of these OS reloads are you choosing the option to "backup and restore" during the loading process? If you are your going to have the same issues over and over.
When you get these decryption errors when sending mail, simply clear the entire service book database within BB Desktop Manager via backup/restore > advanced. Also, make sure your running Desktop version 4.1.1
This always works when I get a call re: this issue!