I have downloaded the latest version on Blackberry Desktop Manager 4.7 Software to my PC and then downloaded the latest at&t version of hand held device software 4.5. I am now having an issue downloading the latest version of the software from Desktop Manager to my device. It will allow me to view the 4.7 software and the modules, but I get an error message saying "could not connect device, may need to enter password on the device" . Well I am unable to enter my password on the device because it is still stuck at the "543" icon home screen. It has been like this now for the past 24hours. I visited an at&t corporate retail store this morning hoping they could download the latest software to my blackberry 8700c for me. Not the case. They referred me back to RIM Blackberry. So then what should I do now?