Originally Posted by half_pass
still dont understand...what utility...the phone or the desk top on the computer? JS could you please help me?
I think there is some problems with the newer versions of the device software that is not allowing step three above to complete as expected. There is a post on the first page that describes your (our) exact problem. The solution is there but you need to search. I don't think it is good form for me to link to another blackberry forum, but the solution is there.