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Old 04-26-2009, 01:37 AM   #19 (permalink)
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Thumbs up Knowledge Sharing - Update the BES after an IBM Lotus Domino domain change

Chance upon this good KB article today by an incident:-

Article Title: Update the BlackBerry Enterprise Server after an IBM Lotus Domino domain change
Article Number: KB15023
Link: View Document

Task 1 - Update the BlackBerry Configuration Database

The following commands for updating the BlackBerry Configuration Database must be run while the BlackBerry Enterprise Server and the BlackBerry Enterprise Server services are stopped.

Use the -E parameter for Windows Authentication or the -U parameter for SQL Authentication.
  1. Type OSQL - S <sqlservername> -U <username> and then press ENTER.
  2. Type the following commands in the specified order:
1> use <databasename>


UPDATE serverconfig set servicename = 'CN=BES/O=XYZ' where servicename = 'CN=BBMail/ABC'

2> go

Task 2 - Change the BlackBerry smartphone users to the new messaging server
In BlackBerry Manager, complete the following:
  1. Select the All Users tab.
  2. From the main menu, select View > Choose Columns.
  3. Add the Mail Server column to the visible columns, and then click OK.
  4. Sort the user list by the Mail Server column.
  5. Using the Shift key select all the BlackBerry smartphone users that show the old mail server.
  6. From the Account tasks, select Change Directory Server.
  7. Select the new mail server from the drop-down list or type the name of the server.
  8. Click OK.
Remark: Useful article when your company merges with another and you are changing the Domino domain name.
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