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It really dosent matter if you threaten to leave Orange as they simply do not care. I have been with Orange for around 10 years and have only ever stayed with them as I had simple needs (back then) and needed good coverage. Now that most of the major mobile comms companies have 99.9% coverage this is no longer a necessity to stay with them. I do so as I have 1 yr left of a renewed contract and it serves my needs for now.
I had a HTC TyTNII last year when they 1st came out. It had Windows Mobile 6.0 on and came with a Blackberry Internet Service disk so I had the feature of BB on my new handset.
I upgraded to windows mobile 6.1 via the orange business website and then found out that my BB service wouldnt work due to compatability problems.
Orange told me tough luck; I should'nt have upgraded!!!!!!. They couldnt send my a back up or a roll back in any format to the old os so I had to sell the phone and bought a BB handset off Ebay.
The long and short of it was that I could cancel my data plan only if I wanted to as this can be done at any time. If you are tied in on a renewed contract then my advice is downgrade to the lowest possible price plan, forget about orange, sell your phone or get it unlocked and go to another service provider.
As I said before orange just dont give a shit if you leave because as many people who leave Orange they get the same amount of new customers the next day with crappy offers of cheap handsets and freebies.
Orange customer service is basic and limited and cannot offer any level of expertise with anything technical. They all deserve to loose their jobs. ASSHOLES! (and yes i am bitter)