Apps go to device memory. If she has pictures/ringtones/etc on the device memory, it's best she moves them over to the media card. This will clear up a lot of device memory as well.
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]