Unfortunately, this forum is not owned or affiliated in any way, shape or form with RIM, and as such, there are no persons of influence within RIM reading this forum that we know of.
Also, I am curious as to your real complaint. You mention wanting RIM to read it, but you are complaining about Vodacom, not RIM. RIM and other device manufacturers have little to no influence on the carriers (such as Vodacom) that sell their devices and the support that those carriers provide to your customers.
I h8 txtspk.