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Old 04-30-2009, 01:25 PM   #1 (permalink)
BulletSponge62485
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Join Date: Nov 2008
Location: Lafayette, IN
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Default GPS Disabled by Verizon?

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I sent VZW a question regarding the use of the GPS within the device. Here is the response that I got:

Dear Derek Bottorff,



Thank you for contacting our Verizon Wireless website. We are happy to assist you with your inquiry regarding the GPS functionality of the BlackBerry Storm.



We greatly value your business. We understand that you have made an investment in Verizon Wireless and resolving your concern is our number one priority. We apologize for the delayed response to your email and for any inconvenience this may have caused. We are experiencing higher than normal email volumes at this time. However, we are working diligently to reply to each customers email in a timely manner and we appreciate your patience.



Verizon Wireless is committed to providing the very latest in products and services. Verizon Wireless does not provide support for 3rd party software or applications that would be required to make full use of the BlackBerry Storm's GPS capabilities. As a result, the Storm's GPS functionality has not been enabled so that we are able to provide a standardized level of functionality and support for our advanced devices. We are unable to state if or when additional GPS functionality will be enabled on the Verizon Wireless BlackBerry Storm. We understand and apologize for any frustration regarding this but we are only able to provide information regarding products or services that we are currently offering. We are unable to disclose any unconfirmed information because it would be subject to change and could raise expectations that may not be met.



If you would like to receive e-mail updates regarding new products and services, please click on "Sign up for email updates" from the "Support" tab located at the top of our New Cell Phones, CPO Cell Phones, Prepaid Cell Phones, Cell Phone Plans - Verizon Wireless homepage.



We hope you find this information helpful. Troubleshooting tips and helpful product information can be found at www.verizonwireless.com/data. It has been a pleasure assisting you today. We make it our personal goal to resolve all of your concerns. We sincerely hope that you feel we have done that today. Should you feel your current concerns are not fully resolved, please reply back to this email or call us at 1-800-922-0204 and we will happily address them for you. We appreciate your business and thank you for choosing Verizon Wireless.



Sincerely,



Neil

Verizon Wireless

Data Technical Support


**To me this seems completely bogus. Is there any way that I can enable the GPS device within my phone? I do not remember seeing a plan that said "Unlimited GPS" when I purchased this plan.
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