Welcome to the site. For answers to your questions, start where every newbie should start -- Mark Rejhon's FAQs (click the Search button, and you'll see the link). In short, ringtones are downloaded to the BB from the Internet. If you have a ringtone you want to load, you need to have it hosted on a server, then use the BB's browser to access the server and download the ringtone. Pictures can be loaded onto the BB via email or the Internet.