Originally Posted by JSanders
Please help us help you, first, by reviewing and answering the questions posed above.
We'd like to help you--that's what we primarily do here, but the support you need is a two-way street.
Yours is the only question I didn't answer, and I apologise for forgetting you.
My understanding of your advice "Messages > Options > Email Reconciliation: Set EACH of your message account to delete properly on handheld or server as you desire." is just to set whether when you delete an e-mail on your bb you delete it on handheld / mailbox & handheld / prompt. It's been set on prompt since I had it and it worked fine then. But my problem is when I delete hotmail e-mails on my laptop and it doesn't delete on my bb - like it used to.
I have changed the options on where it deletes in Email Reconciliation, just for peace of mind, and it's still the same. 'Wireless Reconcile' is on and 'On Conflicts' mailbox wins.