Originally Posted by Chillin
In the stores we can Not exchange a BB over 30 days.
You were missinformed when you were told that they could. The way the system works there is simply no way to do it.
I have had the call centre send people in to do that in the past and what I have always done (and what the in store rep should have done for you) is to call dealer support and BB data tech support and insist that they ship one to you. Since I know who to call and what to say I am always able to resolve these issues, but I agree the call centre can be a pain to deal with.
Now see I have an issue with that statement. Why not provide the customer with the support we expect and hand him/her a new phone and call dealer support and have them ship one to you to replace your stock.