Both Cingular and RIM management assured me that they want to be known for producing a quality product. It is a new device going through a few teething bugs. Overall, It is far and away the best BB RIM has produced in my opinion, even with its shortcomings. Can it be made better? Absolutely! Is there anything better on the market today? Absolutely not and I buy or play with them all though not to the extend BG does. I think both compaines will stand behind this product.