Thank you for giving me such opportunity. The survey tool I am going to use is via website, such as Surveymonkey.com. I believe it is easier for users to access it and the results will be automatically sent to my e-mail.
Before I proceed to further steps, I would like to ask several questions related to this forum. These questions will help me to determine the questionnaire with more precise variables.
1. Is this forum sponsored by Blackberry company?
2. Are the moderators employed by Blackberry company?
3. Is there any activities that reward users for frequently helping others' issues?
I am also hoping if I can send a survey to moderators as well. Should I be following the same way as JSanders has said before?