Thanks for moving this to a more appropriate section.. wasn't sure exactly where to post it.

DJM2, yes, I agree that there was probably more I could have done to make sure their software worked for me, but I did all of the possible due diligence that would seem appropriate.. I reviewed their web site, read the PDF manual, and looked through the tech support section of their site. I didn't notice anything that would prevent me from using the software.

It looked like an application that uses SMS/email to communicate to and from my BB, so I can't see why it requires a full data plan. Apparently it does, and that is where I ran into the problem.

In any case, I am quite surprised that this didn't result in either:
a)an answer better than "sorry, requires a data plan.. too bad for you", or
b)a refund

If I were running a business, I would be concerned that my customers knew clearly that it required a data plan (because it isn't obvious) and either place a clear note somewhere on the website saying so, or be willing to provide a refund to the few people in a situation like me.

I don't see how a company can take your money, then suspend a license key and not provide a refund!

Am I being completely unreasonable asking for either a working piece of software or my money back? Or at bare minimum, some kind of response to my emails?

Anyway, just wanted to warn others... I'm not telling anyone what to do, but keep my experience in mind when you make your decision to deal with this organization.