Ok. This is an 8820 device. My issue is that the device will freeze after a minute of use prompting me to remove and insert the battery. It doesn't end and I'm very frustrated with this damn thing. I went to att.com/bbdownloads, downloaded the 4.5 OS and updated the handheld software. Same issue. I DIDNT choose to option to backup. I decided to start fresh and not load the backup thus loading the potential freezing problem back into the device.

After I updated the handheld software the first time I immediately wiped the handheld to clear out any of the bugs that may have been there. I then decided to download another carriers OS4.5 software. I deleted the vendor.xml file and updated the software same probem. Immediately after I wiped the handheld again. Same god damn issue. The phone is immaculate and the only thing that I noticed is that it's made in mexico. I have a couple of friends who have the same phone, 2 of them having the ones made in mexico. For some strange reason they are unable to load OS4.5 on their devices. Is this a bad batch or something?

I looked on the back of the phone and the water damage indicator is red on the corners of the square but not much.