So a couple weeks ago I knew I could sleep in, so I put my phone to silent. The next morning I woke up and went to set it back to a normal volume level and the icon is gone! So is the options icon.

My friendly Verizion people said to do a back up and a "hard reset" because pulling the battery didn't work. I'd love to at least do the back up, but my laptop CDrom drive isn't working right now. So I can't load the software from the nifty CD that they gave me.

Really the phone is a month old and shouldn't have this kind of problem.

I can't tell you the OS of the phone because....well the options icon is gone too. I just read about the new OS, which sounds like a cure for me, but I can't back the phone up and I really don't want to loose all my callender data.

Sorry for the long post guys and gals, but I like to give the details.

HELP!?