I can't get TO my phone options! That Icon is gone as well.

I can dial out and text fine. Nothing else seems to be "different" other than I can't change my ringer back and I can't change any of my options.

I can't sync anything without the software. I can't put the software on my computer because the CD Drive is broken. If someone knows where the software is on this forum or another site, then I'll just download it and then I can back everything up.

So, when I'm at my home screen, I make it so I can see ALL the icons. From there the Profiles and Options icons are GONE! Not to be found. The dood at Verizion spent an HOUR trying to find them!