I'm actually the BES administrator, I run our internal networks. The password is good for 48 hours so I've resent it whenever I'm giving it another try.

Since my last post, I followed instructions to get the default AT&T service books on the phone. They're now on the phone, but the Blackberry Internet Service service book does not have a gateway, which mean my "edge" is in lowercase, which means no internet so I still can't get it activated. Spent an hour on the phone with AT&T and they were no help. They know the phone isn't theirs, so the response is that the phone has a problem.

Not sure where to go from here.