I tried emailing customer support and got this message

Dear Customer,

We are working to improve the support experience.
The old support email address of has changed.

The new support email address is:
All user enquiry should be submitted to the new email address.

Please accept our apologies for any inconvenience this may cause.

Customer Service.
i,softwarelabs: A phone call manager software for Blackberry phone.

Maybe the software isn't so dead after all. No response yet though.