Just got off the phone with RIM Tech Support for our organization.
Explained serveral scenarios to the tech. He was attentive and understood the issues and was able to explain how it is "supposed" to work, which we have essentially outlined here and how it is explained on Crackberry.
He is now going to go get a Tour and reproduce the scenarios I explained to him and get back to me with his results.
I will advise what I find out.
Z10 and PlayBook <- 9650<- 9630 <- 8330 <- 8130 <- 8830 <- 8703e <- 7130e <- 7250