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07-15-2009, 12:15 PM
Beware of ZAGG. I ordered a skin for my Tour. I selected Next Day Air option and when it showed up late, I phoned for a refund on the shipping portion and they wouldn't oblige. They gave me 10 different excuses, none of which made any sense. The only reason I ordered Next Day Air, was that I was leaving town for 10 days, otherwise, I would have had it shipped ground. I told them I would return the product and they said it would take 30-60 days for a refund. So now I am stuck with a $25.00 product that I paid $44 to have shipped overnight, and I received an email and it said, "If we receive mail that has postage due that amount will be deducted from your refund." Are you kidding me???
The customer service support team is by far the worst I have ever encountered. I wish I ordered from one BodyGuardz or Best Skins Ever.
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