Thread: OS Update Error
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Old 07-21-2009, 12:17 PM   #2 (permalink)
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Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
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Reboot both the PC and the phone, make sure the USB cable is plugged into a rear USB port, not a USB hub and then follow these steps:

What to do next if Jl Cmder will not connect and wipe - BlackBerryFAQ

It may take a few attempts before the device is recognized, just be patient.
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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