Thread: OS Update Error
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Old 07-21-2009, 12:17 PM   #2 (permalink)
jsconyers
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Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
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Kevin,

Reboot both the PC and the phone, make sure the USB cable is plugged into a rear USB port, not a USB hub and then follow these steps:

What to do next if Jl Cmder will not connect and wipe - BlackBerryFAQ

It may take a few attempts before the device is recognized, just be patient.
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