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Old 08-05-2009, 07:28 PM   #1 (permalink)
hollawood24
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Join Date: Jul 2009
Model: 9630
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Carrier: Sprint
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Smile Trackball problem solved!!

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8/4/09 i got my 3rd tour replacement within a week.. 8/5/09 i brought the phone to a sprint corporate store because of yet another trackball issue.. Waited forever for them to tell me they DIDNT have a tour trackball so would i mind taking a white trackball (curve trackball, etc..) They made the swap and it fixed any trackball problems i have been having (sticking, moving left/right, slow response).. After the swap the trackball is also no longer deep in the phone but sits the same as it does in previous BB's, so scrolling and clicking are no problem.. So if you are continuing to have trackball problems go to a Sprint Corporate store and ask them not to exchange the phone but just to switch the trackball to white ball or previous BB's ball.. This should set a new tone for a BB Tour's and Sprint/Verizon might finally get the message that they have a serious issue with the Tour trackball.. Enjoy!!! Hope this helps!!!

Leave your comments or questions and i will gladly answer them!

Last edited by hollawood24 : 08-05-2009 at 07:34 PM.
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