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Old 08-06-2009, 01:10 PM   #11 (permalink)
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Join Date: Aug 2009
Model: 9630
Carrier: Sprint
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Originally Posted by opus300zx View Post
I received a Tour this morning and had the same issue with terrible trackball response going left and right. I discovered that if I don't apply too much pressure downwards and just roll the ball left and right, it responds just fine. Can anyone else check and see if lightly rolling left and right "cures" this issue?
I bought two Tour's from Sprint over the phone. One worked perfectly, the other had the horizontal trackball issue. I tried every adjustment and solution that was offered. I called and spoke to Blackberry tech support tier 2 and they sent out a complete brand new phone. It works perfectly out of the box. I return the first phone complete and received credit for the second within days. They sent by email a return shipping label. Luckily I had backed up all of my info so setting up the new phone was a breeze. I have read many different threads regarding this issue and have tried many of them. It seems that this is a manufacturing issue and the only fix is to replace the phone. I hope they will revise the trackball in future versions of this phone. The Tour is absolutely one of the best phones I have owned.
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