This was RIM's first (and hopefully last) foray into the touch-screen only world. IMHO, they got away from what is their bread and butter - superb email handling - to chase the iPhone. RIM should stick with what they know and ignore the iPhone craze. The market is huge enough for them and Apple and several others to all have monster hits and continue to thrive. BlackBerrys have physical keypads. Always have, always should. The Storm is a niche product and is not indicative of the general BlackBerry experience.