BlackBerry Forums Support Community - View Single Post - Blackberry Manager falsely reporting application status up to date

freakinvibe · 08-18-2009, 07:17 AM

The "Update configuration check status" compares the assigned application configuration for a specified user to the contents of the SyncDeviceManagement table in the database. So it does not actually look on the device itself.

You also have to check the other statuses, they should look like:

Configuration Status: OK
System Status: Up to date
Application Status: Up to date

Also, how did you make sure that the application is not installed? Have you looked in the Options > Application

You should also check the User Properties > Blackberry device > Applications on the BES. Is the app listed there?

08-18-2009, 07:17 AM	#8 (permalink)
freakinvibe BlackBerry Extraordinaire Join Date: Aug 2008 Location: Basel Model: 9780 PIN: N/A Carrier: Swisscom Posts: 1,580 Post Thanks: 5 Thanked 119 Times in 116 Posts	The "Update configuration check status" compares the assigned application configuration for a specified user to the contents of the SyncDeviceManagement table in the database. So it does not actually look on the device itself. You also have to check the other statuses, they should look like: Configuration Status: OK System Status: Up to date Application Status: Up to date Also, how did you make sure that the application is not installed? Have you looked in the Options > Application You should also check the User Properties > Blackberry device > Applications on the BES. Is the app listed there? __________________ Blackberry Engineering in Switzerland - Dexion Services AG
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