Originally Posted by SEP
hmmm have we uncovered something else wrong with this setup...
"the request could not be completed"
so clicking the PIN rather than the users name will give another page of options?
If it doesn't do that for you, then you do have a problem.
How many users?
Have you installed MR1 or MR2 for BES 5?
Something sticks in my head about this being a bug that was addressed in one of those maintenance releases.