If you're running BES 4.1.5 or later, AND the device is running OS 4.5 or later, you could do a remote search for his messages from the device.
Also, what isn't working with DM when you try to restore the messages database?
Is it grayed out? If so, do the following:
Backup old unit.
(All done to new unit after EA activation)
Options > Advanced Options > Service book > highlight Desktop [SYNC] > press Menu Key > Select Delete.
Launch DM and connect the device.
Restore the Messages database.
Then undelete the Desktop [SYNC] service book.
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
Last edited by jsconyers : 08-20-2009 at 10:31 AM.