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Old 08-24-2009, 02:08 PM   #2 (permalink)
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When BlackBerry users, connected to the BES 5.0 server, attempt to open a .doc or .docx file, the client sees no errors and the file opens correctly. However, the BES server reports the following "Information" entry in the System Log:

Application popup: BBConvert.exe - Unable To Locate Component : This application has failed to start because WMVCore.DLL was not found. Re-installing the application may fix this problem.

The resolution is to copy the WMVCore.DLL (2,833kb) to the SYSWOW64 directory and run "c:\windows\syswow64\regsvr32 wmvcore.dll" to register the DLL and then restart the services.

UPDATE: The above resolution seemed to work until SP2 for Windows 2008 was installed. The following resolution was applied and seems to be working now:

Install the WMFSDK 11 runtime without the desktop experience by running the following command and the command line as suggested in the MS Knowledge Base article 972098

For x64 systems:

pkgmgr.exe /ip /m:"%windir%\servicing\Packages\Microsoft-Windows-Media-Format-Package~31bf3856ad364e35~amd64~~6.0.6001.18000.mum "
You had me at EHLO!

Last edited by BES admin : 08-24-2009 at 02:09 PM.
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