Originally Posted by TargetIT
How can the message not appear in Outlook? I mean, it sounds as if he's tried to use BIS at some point to pull messages from home (something I do actually). I would first do some message tracking on these messages on your own exchange box - I don't think you'll find them. If that's true, then what's happening is that the messages cannot be forwarded or replied to because BB's actually just point to the original message, they don't actually send a copy of the original message. I'm also betting that if you scroll up and see Received by: it will say unknown - which is why it can't send on behalf of that email address.
you are exactly right... how do i fix it?