Just got off the phone with them again. he says because the phone is unlocked you cannot access bbm anymore. he says when i go to host routing table and register now something should come up and mine phone doesnt. and because of this its screwed up. so basically i have to sell this phone and find a locked version? i somehow find this hard to believe since there are many unlocked blackberrys out there and i dont think many would choose one if u meant sacrificing bbm. but who knows.