View Single Post
Old 10-13-2009, 06:23 PM   #11 (permalink)
New Member
learnfrommistakes's Avatar
Join Date: Oct 2009
Model: 8330
Carrier: verizon at&t
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Fix to BES can't re-add a user after deletion

open the BAS,
Select Manage users,
under Search for users, click on "Advanced Search"
Under the "Email criteria" change "Queued removal of BlackBerry Services:"
to "True"
than hit "Search"

this should pull up your Pending Deleted user,
than Click on his name,
it will bring you to another screen,
select a button that says something like "Immediately delete pending user",
than it will give you a message stating a success,
than you should be ready to re-add the user.

*You might have to restart the Service on the BES called "Blackberry MailStore Service"
Offline   Reply With Quote