Originally Posted by learnfrommistakes
open the BAS,
Select Manage users,
under Search for users, click on "Advanced Search"
Under the "Email criteria" change "Queued removal of BlackBerry Services:"
than hit "Search"
this should pull up your Pending Deleted user,
than Click on his name,
it will bring you to another screen,
select a button that says something like "Immediately delete pending user",
than it will give you a message stating a success,
than you should be ready to re-add the user.
*You might have to restart the Service on the BES called "Blackberry MailStore Service"
Excellent. That did it. I didn't have to restart the Mailstore service though. (One of the things I tried first last week)
Is there any reason it keeps the user queued for deletion for so long? Is there any way to change that setting?
Thank you so much for the help! Great first post!