BlackBerry Forums Support Community - View Single Post

davehacker · 10-15-2009, 01:24 PM

Hi, I am a developer for a BlackBerry app that uses the internet, and our Metro PCS customers report this error:
: java.lang.Exception: No Internet connection detected, please restart to try again.java.io.IOException: General socket error.

Is there anything we can do to help? Just curious if someone here got it figured out. Usually we can help our customers by having them change their Internet settings (TCP/IP or APN settings). However, it appears Metro PCS customers don't have those settings. We really don't want to be the stereotypical awful customer support that blames the carrier but in this case is it really a limitation of Metro PCS?

10-15-2009, 01:24 PM	#7 (permalink)
davehacker Knows Where the Search Button Is Join Date: Jun 2009 Model: Storm PIN: N/A Carrier: Verizon Posts: 24 Post Thanks: 0 Thanked 0 Times in 0 Posts	Did anyone figure this out? Hi, I am a developer for a BlackBerry app that uses the internet, and our Metro PCS customers report this error: : java.lang.Exception: No Internet connection detected, please restart to try again.java.io.IOException: General socket error. Is there anything we can do to help? Just curious if someone here got it figured out. Usually we can help our customers by having them change their Internet settings (TCP/IP or APN settings). However, it appears Metro PCS customers don't have those settings. We really don't want to be the stereotypical awful customer support that blames the carrier but in this case is it really a limitation of Metro PCS? Last edited by davehacker : 10-15-2009 at 01:25 PM. Reason: spelling
Offline