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Old 10-20-2009, 09:56 PM   #9 (permalink)
Knows Where the Search Button Is
Join Date: Jan 2009
Location: East Meadow, NY
Model: 8330
PIN: no way!
Carrier: Sprint
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Default Help! can't install new os version

I have a Sprint BB Curve 8330 OS Version and received a notification from my carrier Sprint saying that a new os version was now available. I went to Desktop Manager 5.0 version, and it automatically had the newest version available for installation...

A window "TASKS in progress , 2 of 11 " appeared,
1. connect to device... this was completed
2. back up device data, ... this was completed
but,,, as soon as it got to number 3
3. which is "back up 3rd party application"... it IMMEDIATELY stopped right here and got an error message that stated : "a fatal error has occurred while updating your devices' software. please try again"...

GRRRR I tried this again 4 times, but kept getting the same error message always at # 3 task.

what could be wrong???? Please help!
Mary Ellen
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