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Old 10-26-2009, 03:01 PM   #1 (permalink)
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Default Dispatcher, Policy Service stuck on "starting" after reboot on 4.1.6

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Hey guys,

I was having a problem starting last week maybe monday-tuesday on a 4.1.6 server with Exchange 2007 (on a Small Business Server 2008) The BES server is on a separate box. Basically the users said they could receive emails but could NOT send them. I haven't done anything to either server except for some automatic Microsoft updates every once in a while.

I visited the site last Friday and without knowing what else to do just tried restarting the BES server in case there was a problem with a patch not finishing. It's basically stuck now and will never finish rebooting - I can't even get to the login screen. I can however connect to C$ shares and open the services panel remotely from my other server and I can see the Blackberry Policy Services and Blackberry Dispatcher are both frozen in the "starting" state. I can't even RDP to this box or login locally. Everything has been working flawlessley since February so I'm sure I don't have any settings messed up, unless it could have something to do with recent OS patches or exchange patches?

I'm trying to get the business to re-up their support contract with RIM but they are having cash flow problems and scrambling to come up with funding to do it. Has anyone seen this issue and may know what I'm looking at here?
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