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Old 10-30-2009, 11:42 AM   #1 (permalink)
jkotsonas
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Join Date: Sep 2008
Model: 8330
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Default Odd rebooting/crashing behaviour

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Maybe someone here has some experience w/ this.

I have and end user w/ a T-Mobile 8320 Curve. The device keeps crashing, but only at certain points in the day.

The EU had the wifi connection enabled along w/ the mobile broadband. I googled and found info that that might be the cause, but after a week of having the wifi not connected, the device is still rebooting.

There are no apps installed that didn't already come w/ the device.

The EU did purchase a Plantronics Bluetooth headset (appears to be a Z109), and Bluetooth has been enabled.

The pattern is that, mainly in the afternoon, whether the EU is in his car, or at home, the device will reset - as if you've removed/re-inserted the battery.

It has yet to reboot here @ our home office, or in the morning. Just in the afternoon - again, mainly either in the car or at home.

If he's talking on the device via the BT headset, it doesn't reboot. It has rebooted multiple times when the device is just sitting there (in his car) idle (w/ the BT headset connected & BT enabled). It has rebooted multiple times at home, again just sitting there idle (w/ the BT headset connected & BT enabled). And it has rebooted when he's attempting to compose/reply to an email, also w/ the BT headset connected & BT enabled.

He dropped off the device and I have, connected to his BT headset, but after an hour I've yet to recreate his issue. I've let it sit, I've composed test emails etc... but no luck.

I figure the best plan of attact, if I can't recreate this, is to have him not enable bluetooth and/or use his headset. But if someone out there has any experience w/ this issue, I'm def. all ears.

Thanks,

Jim
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