Originally Posted by stephystar
I was wandering whether anybody could help me go back to the original settings of the blackberry and reboot it ( i have already done the wipe handheld, still the problem persists) or could you please help me find an alternative way to set or add my Email to the phone i've only had it for one day.
oh im sorry I may sound like a blackberry illiterate but what is OS please?
"OS" is the operating system.
As for the BES (Blackberry Enterprise Server) problem, my understanding is that once it's set to use BES, it cannot be changed back. But, I have no personal experience with BES, or with paygo type smart phones. Hopefully someone will chime in soon with more knowledgable advice...
Have you considered taking it back to where you bought it, and explaining your situation to them? Maybe they'd replace it or fix it for you.