| | Headset/Call Issues
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About a week ago I stopped being able to hear people on phone calls and they cannot hear me. I dont have mute on or anything but my BB seems to think I have a headset plugged in when I dont. I use headphones to listen to music with the Pandora app and iHeartradio. When I plug in my headphones I can hear someone on the other end of the call. Speakerphone will not activate and when I try to use voice dialing it wont work. I have performed several hard resets, left the battery out for about 10 hours while I slept. I have also tried different ways of getting the phone to recognize that I am taking the headphones out. I could really use some help because what good is a smart phone if it cant perform basic phone functions? I own a Tour 9630 on a Verizon network. Any suggestions are helpful and welcome. Please let me know if more info will help.