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Old 12-01-2009, 03:57 PM   #1 (permalink)
b52junebug
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Join Date: Sep 2005
Location: Phoenix, AZ
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Angry Content Protection Monster

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All I need to pick your brains.. We have 2 Blackberry tours out of our compliment of 1440 blackberry's that with Content Protection enabled and our security policy set have issues.

Here is what happens;
User tries to unlock the device. Device seems to unlock, all emails, calendar, everything excluding contacts say content protected.

Lock button doesnt work, quick pull app doesnt work, with RIMS support, we have changed the following:
1) Increase Memory Cleaner setting to at least 60 minutes
2) Disable Content Protection (this would prevent scrubbing on the handheld)
3) Wipe device (with no previous data restored onto it prior to the activation)
4) Ensure that Content protection is "Off" and Security Timeout to 60mins (max)
5) Enterprise Activate the BlackBerry device, then turn "On" Content protection allow the device to complete encryption let the device lock.

Content Protection monster occurred again.

Next step taken:
Upgrade to New Verizon OS released 11/19
The new version of software: Java Apps: 4.7.1.61, Platform: 4.1.0.81. After it is reloaded, follow the previous steps again to complete the activation:

1) Increase Memory Cleaner setting to at least 60 minutes
2) Disable Content Protection (this would prevent scrubbing on the handheld)
3) Wipe device (with no previous data restored onto it prior to the activation)
4) Ensure that Content protection is "Off" and Security Timeout to 60mins (max)
5) Enterprise Activate the BlackBerry device, then turn "On" Content protection allow the device to complete encryption let the device lock.

Dont know if it will work or not. Now I have another user reporting the same issue, Sprint as the carrier. He updated his OS on 11/17 to the new #PVer: 4.1.0.70 #AVer: 4.7.1.57. He is having the same issue.

Anyone else having this? Do you have a fix? From the sounds of Tier 2 support there are only a few in the whole world having this issue. Lucky us..

Just want to try to nip this in the bud before we get a huge influx of new Tours to set up.

Thanks!!
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