A couple of my users had the same issue, both of their Tours are running 184.108.40.206. No reoccurrences reported after they performed a hard reset. None of my Tour users on either 220.127.116.11 or 18.104.22.168 have reported the problem yet, knock on wood.
BES 4.1.6 MR8 (Win2003 SP2)
Exchange 2003 SP2