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Old 12-15-2009, 07:24 AM   #1 (permalink)
DanielJay
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Join Date: Jun 2008
Location: South Bend Indiana
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Default Keypad and trackball fail to work even after activating on another phone

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I have a user that has come to me with their BB 8330 and the keypad and trackball have stopped functioning. Only way I can get the display to come up on the phone is to plug the power cord in or remove it. Here is what I have done to try fixing the issue:
  1. Several battery pulls
  2. ESN swap with another known working phone which worked for several hours activated until it locked up just like the original phone

Now I have:
  • 1 phone that is enterprise activated that has a locked keypad/trackball
  • 1 phone that still needs to be activated with the carrier due to the ESN swap that also has a locked keypad/trackball

Any ideas how to fix both of these phones without deleting the user from the BlackBerry server?
We are running BES Version: 5.0.0.137 and this is only happening to this one user.
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