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I colleague of mine is a BIS user and was having trouble setting up her e-mail with a series of Outlook Web Access accounts. She called me in a conference call with someone from RIM. The RIM person could not solve the problem Within a 3 minutes, I was able setup both accounts while everyone remained on the phone.
My question is
1) How was my colleague able to get a RIM person to assist so easily?
2) Why couldnt the RIM person perform what I would refer to as a basic task for someone employed to work with blackberry devices?
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