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Old 12-22-2009, 05:40 AM   #2 (permalink)
aiharkness
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Join Date: Jul 2005
Location: Florida Panhandle
Model: Z10
OS: 10.2.1
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Take a look at the following:

How do I wipe the BlackBerry using Jl Cmder? - BlackBerryFAQ

What to do next if Jl Cmder will not connect and wipe - BlackBerryFAQ

After you wipe the device, you will need to reinstall the operating system, or install a newer version. But make sure you use the operating system (handheld device software) for your model.
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