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Old 12-27-2009, 08:31 PM   #1 (permalink)
Goowakjai
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Default BeWeather (www.bellshare.com) IS THE WORST!!! DO NOT BUY!! CUSTOMER SERVICE IS BAD!!

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I bought this application 2 weeks ago for the ridiculous price of $10.

They had absolutely no problem taking my money right away.

So after I download the app and I receive my "confirmation" email with my activation code, I go to register the application so it will be fully functional.

I put in my code which corresponds to my pin. A message pops up on my blackberry saying the code is invalid.

I though maybe I had put it in wrong, so I put it in carefully making sure each number is correct, still no good.

I then go to bellshare.com website which is BeWeathers maker, go to the "support" tab and request a new code. I input all the neccessary information, received an email from them promptly saying, "your new activation code is below" but guess what, that was the last sentence of the email there was no activation code below.

So then I emailed [email address] directly, it took a whole 2 days to get back to me.

When they did they said my pin didn't transfer correctly, so please try the code again and do a battery pull. I did that and still didn't work.

I emailed back saying it didn't work, another 3 days later I finally get a response saying "i re-activated your activation code, please try again and let me know" I tried again for the 15th time and it didn't work, I emailed him back. I have yet to receive a response from their customer service.

So basically for 2 weeks I have this app, fully paid for that doesn't work. This is by far the worst customer service I have ever encountered.

I strongly recommend that blackberry users DO NOT WASTE your money on this application and company.
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