The application is fine. It works well. I know plenty of people that use it daily and have no issue with it. I can't speak for BellShare's customer service as I don't use it, although I have transferred registration from my old BlackBerry to my new one, and that process worked just fine.
Not sure what to tell you, but my (and other's) experience is not at all like yours, and I highly recommend the program.
Semper Fi 3/2/2
"Wow" is now overused. Therefore, I will use "Magic bananas" instead.